2020-2025 Global Customer Engagement Software Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)
- Report Code : MAI2593723
- Published On: Jul, 2021
- Category : Computing & Technology
- Pages : 126
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Customer engagement software is broadly defined as software that manages customer communications and interactions throughout a variety of channels and touchpoints. Customer engagement software can cover CRM systems, web chat, social media, marketing personalization, and customer self-service.
This report elaborates the market size, market characteristics, and market growth of the Customer Engagement Software industry, and breaks down according to the type, application, and consumption area of Customer Engagement Software. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.
In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Customer Engagement Software in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.
Key players in the global Customer Engagement Software market covered in Chapter 13:
Zendesk
Avaya
Calabrio
Genesys
SAP
Medallia
Doxim
IBM
Oracle
Salesforce.com
Astute Solutions
Intercom
In Chapter 6, on the basis of types, the Customer Engagement Software market from 2015 to 2025 is primarily split into:
Cloud
On-premises
In Chapter 7, on the basis of applications, the Customer Engagement Software market from 2015 to 2025 covers:
BFSI
Consumer Goods & Retail
Telecommunication
Healthcare & Life Sciences
Automotive & Transportation
Media & Entertainment
Travel & Hospitality
Manufacturing
Others
Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India
Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others
Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
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With tables and figures helping analyze worldwide Global Customer Engagement Software market, this research provides key statistics on the state of the industry and is a valuable source of guidance and direction for companies and individuals interested in the market.
Table of Content
1 Customer Engagement Software Market - Research Scope1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years
2 Customer Engagement Software Market - Research Methodology2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer
3 Customer Engagement Software Market Forces3.1 Global Customer Engagement Software Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario3.5 Industry Risk Assessment
4 Customer Engagement Software Market - By Geography4.1 Global Customer Engagement Software Market Value and Market Share by Regions
4.1.1 Global Customer Engagement Software Value ($) by Region (2015-2020)
4.1.2 Global Customer Engagement Software Value Market Share by Regions (2015-2020)4.2 Global Customer Engagement Software Market Production and Market Share by Major Countries
4.2.1 Global Customer Engagement Software Production by Major Countries (2015-2020)
4.2.2 Global Customer Engagement Software Production Market Share by Major Countries (2015-2020)4.3 Global Customer Engagement Software Market Consumption and Market Share by Regions
4.3.1 Global Customer Engagement Software Consumption by Regions (2015-2020)
4.3.2 Global Customer Engagement Software Consumption Market Share by Regions (2015-2020)
5 Customer Engagement Software Market - By Trade Statistics5.1 Global Customer Engagement Software Export and Import
5.2 United States Customer Engagement Software Export and Import (2015-2020)
5.3 Europe Customer Engagement Software Export and Import (2015-2020)
5.4 China Customer Engagement Software Export and Import (2015-2020)
5.5 Japan Customer Engagement Software Export and Import (2015-2020)
5.6 India Customer Engagement Software Export and Import (2015-2020)
5.7
6 Customer Engagement Software Market - By Type6.1 Global Customer Engagement Software Production and Market Share by Types (2015-2020)
6.1.1 Global Customer Engagement Software Production by Types (2015-2020)
6.1.2 Global Customer Engagement Software Production Market Share by Types (2015-2020)6.2 Global Customer Engagement Software Value and Market Share by Types (2015-2020)
6.2.1 Global Customer Engagement Software Value by Types (2015-2020)
6.2.2 Global Customer Engagement Software Value Market Share by Types (2015-2020)6.3 Global Customer Engagement Software Production, Price and Growth Rate of Cloud (2015-2020)
6.4 Global Customer Engagement Software Production, Price and Growth Rate of On-premises (2015-2020)
7 Customer Engagement Software Market - By Application7.1 Global Customer Engagement Software Consumption and Market Share by Applications (2015-2020)
7.1.1 Global Customer Engagement Software Consumption by Applications (2015-2020)
7.1.2 Global Customer Engagement Software Consumption Market Share by Applications (2015-2020)7.2 Global Customer Engagement Software Consumption and Growth Rate of BFSI (2015-2020)
7.3 Global Customer Engagement Software Consumption and Growth Rate of Consumer Goods & Retail (2015-2020)
7.4 Global Customer Engagement Software Consumption and Growth Rate of Telecommunication (2015-2020)
7.5 Global Customer Engagement Software Consumption and Growth Rate of Healthcare & Life Sciences (2015-2020)
7.6 Global Customer Engagement Software Consumption and Growth Rate of Automotive & Transportation (2015-2020)
7.7 Global Customer Engagement Software Consumption and Growth Rate of Media & Entertainment (2015-2020)
7.8 Global Customer Engagement Software Consumption and Growth Rate of Travel & Hospitality (2015-2020)
7.9 Global Customer Engagement Software Consumption and Growth Rate of Manufacturing (2015-2020)7.10 Global Customer Engagement Software Consumption and Growth Rate of Others (2015-2020)
8 North America Customer Engagement Software Market8.1 North America Customer Engagement Software Market Size
8.2 United States Customer Engagement Software Market Size
8.3 Canada Customer Engagement Software Market Size
8.4 Mexico Customer Engagement Software Market Size
8.5 The Influence of COVID-19 on North America Market
9 Europe Customer Engagement Software Market Analysis9.1 Europe Customer Engagement Software Market Size
9.2 Germany Customer Engagement Software Market Size
9.3 United Kingdom Customer Engagement Software Market Size
9.4 France Customer Engagement Software Market Size
9.5 Italy Customer Engagement Software Market Size
9.6 Spain Customer Engagement Software Market Size
9.7 The Influence of COVID-19 on Europe Market
10 Asia-Pacific Customer Engagement Software Market Analysis10.1 Asia-Pacific Customer Engagement Software Market Size
10.2 China Customer Engagement Software Market Size
10.3 Japan Customer Engagement Software Market Size
10.4 South Korea Customer Engagement Software Market Size
10.5 Southeast Asia Customer Engagement Software Market Size
10.6 India Customer Engagement Software Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market
11 Middle East and Africa Customer Engagement Software Market Analysis11.1 Middle East and Africa Customer Engagement Software Market Size
11.2 Saudi Arabia Customer Engagement Software Market Size
11.3 UAE Customer Engagement Software Market Size
11.4 South Africa Customer Engagement Software Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market
12 South America Customer Engagement Software Market Analysis12.1 South America Customer Engagement Software Market Size
12.2 Brazil Customer Engagement Software Market Size
12.3 The Influence of COVID-19 on South America Market
13 Company Profiles13.1 Zendesk
13.1.1 Zendesk Basic Information
13.1.2 Zendesk Product Profiles, Application and Specification
13.1.3 Zendesk Customer Engagement Software Market Performance (2015-2020)13.2 Avaya
13.2.1 Avaya Basic Information
13.2.2 Avaya Product Profiles, Application and Specification
13.2.3 Avaya Customer Engagement Software Market Performance (2015-2020)13.3 Calabrio
13.3.1 Calabrio Basic Information
13.3.2 Calabrio Product Profiles, Application and Specification
13.3.3 Calabrio Customer Engagement Software Market Performance (2015-2020)13.4 Genesys
13.4.1 Genesys Basic Information
13.4.2 Genesys Product Profiles, Application and Specification
13.4.3 Genesys Customer Engagement Software Market Performance (2015-2020)13.5 SAP
13.5.1 SAP Basic Information
13.5.2 SAP Product Profiles, Application and Specification
13.5.3 SAP Customer Engagement Software Market Performance (2015-2020)13.6 Medallia
13.6.1 Medallia Basic Information
13.6.2 Medallia Product Profiles, Application and Specification
13.6.3 Medallia Customer Engagement Software Market Performance (2015-2020)
13.7 Doxim
13.7.1 Doxim Basic Information
13.7.2 Doxim Product Profiles, Application and Specification
13.7.3 Doxim Customer Engagement Software Market Performance (2015-2020)
13.8 IBM
13.8.1 IBM Basic Information
13.8.2 IBM Product Profiles, Application and Specification
13.8.3 IBM Customer Engagement Software Market Performance (2015-2020)
13.9 Oracle
13.9.1 Oracle Basic Information
13.9.2 Oracle Product Profiles, Application and Specification
13.9.3 Oracle Customer Engagement Software Market Performance (2015-2020)13.10 Salesforce.com
13.10.1 Salesforce.com Basic Information
13.10.2 Salesforce.com Product Profiles, Application and Specification
13.10.3 Salesforce.com Customer Engagement Software Market Performance (2015-2020)
13.11 Astute Solutions
13.11.1 Astute Solutions Basic Information
13.11.2 Astute Solutions Product Profiles, Application and Specification
13.11.3 Astute Solutions Customer Engagement Software Market Performance (2015-2020)
13.12 Intercom
13.12.1 Intercom Basic Information
13.12.2 Intercom Product Profiles, Application and Specification
13.12.3 Intercom Customer Engagement Software Market Performance (2015-2020)
14 Market Forecast - By Regions14.1 North America Customer Engagement Software Market Forecast (2020-2025)
14.2 Europe Customer Engagement Software Market Forecast (2020-2025)
14.3 Asia-Pacific Customer Engagement Software Market Forecast (2020-2025)
14.4 Middle East and Africa Customer Engagement Software Market Forecast (2020-2025)
14.5 South America Customer Engagement Software Market Forecast (2020-2025)
15 Market Forecast - By Type and Applications15.1 Global Customer Engagement Software Market Forecast by Types (2020-2025)
15.1.1 Global Customer Engagement Software Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global Customer Engagement Software Market Forecast Value and Market Share by Types (2020-2025)15.2 Global Customer Engagement Software Market Forecast by Applications (2020-2025)
List of Tables and Figures
Figure Customer Engagement Software Picture
Table Customer Engagement Software Key Market Segments
Figure Study and Forecasting Years
Figure Global Customer Engagement Software Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global Customer Engagement Software Value ($) and Growth Rate (2015-2020)
Table Global Customer Engagement Software Value ($) by Countries (2015-2020)
Table Global Customer Engagement Software Value Market Share by Regions (2015-2020)
Figure Global Customer Engagement Software Value Market Share by Regions in 2019
Figure Global Customer Engagement Software Production and Growth Rate (2015-2020)
Table Global Customer Engagement Software Production by Major Countries (2015-2020)
Table Global Customer Engagement Software Production Market Share by Major Countries (2015-2020)
Figure Global Customer Engagement Software Production Market Share by Regions in 2019
Figure Global Customer Engagement Software Consumption and Growth Rate (2015-2020)
Table Global Customer Engagement Software Consumption by Regions (2015-2020)
Table Global Customer Engagement Software Consumption Market Share by Regions (2015-2020)
Figure Global Customer Engagement Software Consumption Market Share by Regions in 2019
Table Global Customer Engagement Software Export Top 3 Country 2019
Table Global Customer Engagement Software Import Top 3 Country 2019
Table United States Customer Engagement Software Export and Import (2015-2020)
Table Europe Customer Engagement Software Export and Import (2015-2020)
Table China Customer Engagement Software Export and Import (2015-2020)
Table Japan Customer Engagement Software Export and Import (2015-2020)
Table India Customer Engagement Software Export and Import (2015-2020)
Table Global Customer Engagement Software Production by Types (2015-2020)
Table Global Customer Engagement Software Production Market Share by Types (2015-2020)
Figure Global Customer Engagement Software Production Share by Type (2015-2020)
Table Global Customer Engagement Software Value by Types (2015-2020)
Table Global Customer Engagement Software Value Market Share by Types (2015-2020)
Figure Global Customer Engagement Software Value Share by Type (2015-2020)
Figure Global Cloud Production and Growth Rate (2015-2020)
Figure Global Cloud Price (2015-2020)
Figure Global On-premises Production and Growth Rate (2015-2020)
Figure Global On-premises Price (2015-2020)
Table Global Customer Engagement Software Consumption by Applications (2015-2020)
Table Global Customer Engagement Software Consumption Market Share by Applications (2015-2020)
Figure Global Customer Engagement Software Consumption Share by Application (2015-2020)
Figure Global BFSI Consumption and Growth Rate (2015-2020)
Figure Global Consumer Goods & Retail Consumption and Growth Rate (2015-2020)
Figure Global Telecommunication Consumption and Growth Rate (2015-2020)
Figure Global Healthcare & Life Sciences Consumption and Growth Rate (2015-2020)
Figure Global Automotive & Transportation Consumption and Growth Rate (2015-2020)
Figure Global Media & Entertainment Consumption and Growth Rate (2015-2020)
Figure Global Travel & Hospitality Consumption and Growth Rate (2015-2020)
Figure Global Manufacturing Consumption and Growth Rate (2015-2020)
Figure Global Others Consumption and Growth Rate (2015-2020)
Figure North America Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Table North America Customer Engagement Software Consumption by Countries (2015-2020)
Table North America Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure North America Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure United States Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure Canada Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure Mexico Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Table Europe Customer Engagement Software Consumption by Countries (2015-2020)
Table Europe Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure Europe Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure Germany Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure France Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure Italy Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure Spain Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific Customer Engagement Software Consumption by Countries (2015-2020)
Table Asia-Pacific Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure China Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure Japan Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure South Korea Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure India Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa Customer Engagement Software Consumption by Countries (2015-2020)
Table Middle East and Africa Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure UAE Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure South Africa Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure South America Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Table South America Customer Engagement Software Consumption by Countries (2015-2020)
Table South America Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure South America Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure Brazil Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Table Zendesk Company Profile
Table Zendesk Production, Value, Price, Gross Margin 2015-2020
Figure Zendesk Production and Growth Rate
Figure Zendesk Value ($) Market Share 2015-2020
Table Avaya Company Profile
Table Avaya Production, Value, Price, Gross Margin 2015-2020
Figure Avaya Production and Growth Rate
Figure Avaya Value ($) Market Share 2015-2020
Table Calabrio Company Profile
Table Calabrio Production, Value, Price, Gross Margin 2015-2020
Figure Calabrio Production and Growth Rate
Figure Calabrio Value ($) Market Share 2015-2020
Table Genesys Company Profile
Table Genesys Production, Value, Price, Gross Margin 2015-2020
Figure Genesys Production and Growth Rate
Figure Genesys Value ($) Market Share 2015-2020
Table SAP Company Profile
Table SAP Production, Value, Price, Gross Margin 2015-2020
Figure SAP Production and Growth Rate
Figure SAP Value ($) Market Share 2015-2020
Table Medallia Company Profile
Table Medallia Production, Value, Price, Gross Margin 2015-2020
Figure Medallia Production and Growth Rate
Figure Medallia Value ($) Market Share 2015-2020
Table Doxim Company Profile
Table Doxim Production, Value, Price, Gross Margin 2015-2020
Figure Doxim Production and Growth Rate
Figure Doxim Value ($) Market Share 2015-2020
Table IBM Company Profile
Table IBM Production, Value, Price, Gross Margin 2015-2020
Figure IBM Production and Growth Rate
Figure IBM Value ($) Market Share 2015-2020
Table Oracle Company Profile
Table Oracle Production, Value, Price, Gross Margin 2015-2020
Figure Oracle Production and Growth Rate
Figure Oracle Value ($) Market Share 2015-2020
Table Salesforce.com Company Profile
Table Salesforce.com Production, Value, Price, Gross Margin 2015-2020
Figure Salesforce.com Production and Growth Rate
Figure Salesforce.com Value ($) Market Share 2015-2020
Table Astute Solutions Company Profile
Table Astute Solutions Production, Value, Price, Gross Margin 2015-2020
Figure Astute Solutions Production and Growth Rate
Figure Astute Solutions Value ($) Market Share 2015-2020
Table Intercom Company Profile
Table Intercom Production, Value, Price, Gross Margin 2015-2020
Figure Intercom Production and Growth Rate
Figure Intercom Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global Customer Engagement Software Market Forecast Production by Types (2020-2025)
Table Global Customer Engagement Software Market Forecast Production Share by Types (2020-2025)
Table Global Customer Engagement Software Market Forecast Value ($) by Types (2020-2025)
Table Global Customer Engagement Software Market Forecast Value Share by Types (2020-2025)
Table Global Customer Engagement Software Market Forecast Consumption by Applications (2020-2025)
Table Global Customer Engagement Software Market Forecast Consumption Share by Applications (2020-2025)
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The Global Customer Engagement Software Market has been segregated into various crucial divisions including applications, types, and regions. Each market segment is intensively studied in the report contemplating its market acceptance, worthiness, demand, and growth prospects. The segmentation analysis will help the client to customize their marketing approach to have a better command of each segment and to identify the most prospective customer base.
Report Objectives / Segmentation Covered :
By Companies / players:
By Regions:
By Type:
By Application:
Frequently asked questions(FAQ's):
The flow of investment into the Global Customer Engagement Software Market, which is utilizing technologies to drive efficiency and high volume, clearly shows the market opportunity.
Depending upon the type of applications, the Global Customer Engagement Software Market has been segmented into
From 2024 to 2029, the Global Customer Engagement Software Market is expected to grow at a compound annual growth rate of YY%, reaching a value of USD XXX Million.
The convergence of various vital triggers, including a major slowdown in Western economies, and some critical points in globalization, leads to the transformation of business in the Global Customer Engagement Software Market across the extensive corporate landscape.
The Global Customer Engagement Software study focuses on shifting market dynamics, geopolitical and regulatory regulations, and key players' strategies to carefully analyze demand at risk across multiple industry categories.
