2020-2025 Global Contact Center As A Service Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

Report Code : MAI2653125
Published On: Sep, 2021
Category : Computing & Technology
Pages : 123

This report elaborates the market size, market characteristics, and market growth of the Contact Center As A Service industry, and breaks down according to the type, application, and consumption area of Contact Center As A Service. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Contact Center As A Service in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Contact Center As A Service market covered in Chapter 13:
Liveops, Inc.
NICE Ltd.
Aspect Software, Inc.
Cisco Systems, Inc.
Serenova
Five9 Inc.
Talkdesk, Inc,
Capgemini
CenturyLink, Inc.
Avaya Inc.
Evolve IP, LLC.

In Chapter 6, on the basis of types, the Contact Center As A Service market from 2015 to 2025 is primarily split into:
Onsite
Offsite

In Chapter 7, on the basis of applications, the Contact Center As A Service market from 2015 to 2025 covers:
Telecom & IT
BFSI
Healthcare & Life Sciences
Public Sector
Retail & Consumer Goods
Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
With tables and figures helping analyze worldwide Global Contact Center As A Service market, this research provides key statistics on the state of the industry and is a valuable source of guidance and direction for companies and individuals interested in the market.

Table of Content

1 Contact Center As A Service Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 Contact Center As A Service Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer

3 Contact Center As A Service Market Forces
3.1 Global Contact Center As A Service Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 Contact Center As A Service Market - By Geography
4.1 Global Contact Center As A Service Market Value and Market Share by Regions
4.1.1 Global Contact Center As A Service Value ($) by Region (2015-2020)
4.1.2 Global Contact Center As A Service Value Market Share by Regions (2015-2020)
4.2 Global Contact Center As A Service Market Production and Market Share by Major Countries
4.2.1 Global Contact Center As A Service Production by Major Countries (2015-2020)
4.2.2 Global Contact Center As A Service Production Market Share by Major Countries (2015-2020)
4.3 Global Contact Center As A Service Market Consumption and Market Share by Regions
4.3.1 Global Contact Center As A Service Consumption by Regions (2015-2020)
4.3.2 Global Contact Center As A Service Consumption Market Share by Regions (2015-2020)

5 Contact Center As A Service Market - By Trade Statistics
5.1 Global Contact Center As A Service Export and Import
5.2 United States Contact Center As A Service Export and Import (2015-2020)
5.3 Europe Contact Center As A Service Export and Import (2015-2020)
5.4 China Contact Center As A Service Export and Import (2015-2020)
5.5 Japan Contact Center As A Service Export and Import (2015-2020)
5.6 India Contact Center As A Service Export and Import (2015-2020)
5.7

6 Contact Center As A Service Market - By Type
6.1 Global Contact Center As A Service Production and Market Share by Types (2015-2020)
6.1.1 Global Contact Center As A Service Production by Types (2015-2020)
6.1.2 Global Contact Center As A Service Production Market Share by Types (2015-2020)
6.2 Global Contact Center As A Service Value and Market Share by Types (2015-2020)
6.2.1 Global Contact Center As A Service Value by Types (2015-2020)
6.2.2 Global Contact Center As A Service Value Market Share by Types (2015-2020)
6.3 Global Contact Center As A Service Production, Price and Growth Rate of Onsite (2015-2020)
6.4 Global Contact Center As A Service Production, Price and Growth Rate of Offsite (2015-2020)

7 Contact Center As A Service Market - By Application
7.1 Global Contact Center As A Service Consumption and Market Share by Applications (2015-2020)
7.1.1 Global Contact Center As A Service Consumption by Applications (2015-2020)
7.1.2 Global Contact Center As A Service Consumption Market Share by Applications (2015-2020)
7.2 Global Contact Center As A Service Consumption and Growth Rate of Telecom & IT (2015-2020)
7.3 Global Contact Center As A Service Consumption and Growth Rate of BFSI (2015-2020)
7.4 Global Contact Center As A Service Consumption and Growth Rate of Healthcare & Life Sciences (2015-2020)
7.5 Global Contact Center As A Service Consumption and Growth Rate of Public Sector (2015-2020)
7.6 Global Contact Center As A Service Consumption and Growth Rate of Retail & Consumer Goods (2015-2020)
7.7 Global Contact Center As A Service Consumption and Growth Rate of Others (2015-2020)

8 North America Contact Center As A Service Market
8.1 North America Contact Center As A Service Market Size
8.2 United States Contact Center As A Service Market Size
8.3 Canada Contact Center As A Service Market Size
8.4 Mexico Contact Center As A Service Market Size
8.5 The Influence of COVID-19 on North America Market

9 Europe Contact Center As A Service Market Analysis
9.1 Europe Contact Center As A Service Market Size
9.2 Germany Contact Center As A Service Market Size
9.3 United Kingdom Contact Center As A Service Market Size
9.4 France Contact Center As A Service Market Size
9.5 Italy Contact Center As A Service Market Size
9.6 Spain Contact Center As A Service Market Size
9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific Contact Center As A Service Market Analysis
10.1 Asia-Pacific Contact Center As A Service Market Size
10.2 China Contact Center As A Service Market Size
10.3 Japan Contact Center As A Service Market Size
10.4 South Korea Contact Center As A Service Market Size
10.5 Southeast Asia Contact Center As A Service Market Size
10.6 India Contact Center As A Service Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa Contact Center As A Service Market Analysis
11.1 Middle East and Africa Contact Center As A Service Market Size
11.2 Saudi Arabia Contact Center As A Service Market Size
11.3 UAE Contact Center As A Service Market Size
11.4 South Africa Contact Center As A Service Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America Contact Center As A Service Market Analysis
12.1 South America Contact Center As A Service Market Size
12.2 Brazil Contact Center As A Service Market Size
12.3 The Influence of COVID-19 on South America Market

13 Company Profiles
13.1 Liveops, Inc.
13.1.1 Liveops, Inc. Basic Information
13.1.2 Liveops, Inc. Product Profiles, Application and Specification
13.1.3 Liveops, Inc. Contact Center As A Service Market Performance (2015-2020)
13.2 NICE Ltd.
13.2.1 NICE Ltd. Basic Information
13.2.2 NICE Ltd. Product Profiles, Application and Specification
13.2.3 NICE Ltd. Contact Center As A Service Market Performance (2015-2020)
13.3 Aspect Software, Inc.
13.3.1 Aspect Software, Inc. Basic Information
13.3.2 Aspect Software, Inc. Product Profiles, Application and Specification
13.3.3 Aspect Software, Inc. Contact Center As A Service Market Performance (2015-2020)
13.4 Cisco Systems, Inc.
13.4.1 Cisco Systems, Inc. Basic Information
13.4.2 Cisco Systems, Inc. Product Profiles, Application and Specification
13.4.3 Cisco Systems, Inc. Contact Center As A Service Market Performance (2015-2020)
13.5 Serenova
13.5.1 Serenova Basic Information
13.5.2 Serenova Product Profiles, Application and Specification
13.5.3 Serenova Contact Center As A Service Market Performance (2015-2020)
13.6 Five9 Inc.
13.6.1 Five9 Inc. Basic Information
13.6.2 Five9 Inc. Product Profiles, Application and Specification
13.6.3 Five9 Inc. Contact Center As A Service Market Performance (2015-2020)
13.7 Talkdesk, Inc,
13.7.1 Talkdesk, Inc, Basic Information
13.7.2 Talkdesk, Inc, Product Profiles, Application and Specification
13.7.3 Talkdesk, Inc, Contact Center As A Service Market Performance (2015-2020)
13.8 Capgemini
13.8.1 Capgemini Basic Information
13.8.2 Capgemini Product Profiles, Application and Specification
13.8.3 Capgemini Contact Center As A Service Market Performance (2015-2020)
13.9 CenturyLink, Inc.
13.9.1 CenturyLink, Inc. Basic Information
13.9.2 CenturyLink, Inc. Product Profiles, Application and Specification
13.9.3 CenturyLink, Inc. Contact Center As A Service Market Performance (2015-2020)
13.10 Avaya Inc.
13.10.1 Avaya Inc. Basic Information
13.10.2 Avaya Inc. Product Profiles, Application and Specification
13.10.3 Avaya Inc. Contact Center As A Service Market Performance (2015-2020)
13.11 Evolve IP, LLC.
13.11.1 Evolve IP, LLC. Basic Information
13.11.2 Evolve IP, LLC. Product Profiles, Application and Specification
13.11.3 Evolve IP, LLC. Contact Center As A Service Market Performance (2015-2020)

14 Market Forecast - By Regions
14.1 North America Contact Center As A Service Market Forecast (2020-2025)
14.2 Europe Contact Center As A Service Market Forecast (2020-2025)
14.3 Asia-Pacific Contact Center As A Service Market Forecast (2020-2025)
14.4 Middle East and Africa Contact Center As A Service Market Forecast (2020-2025)
14.5 South America Contact Center As A Service Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications
15.1 Global Contact Center As A Service Market Forecast by Types (2020-2025)
15.1.1 Global Contact Center As A Service Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global Contact Center As A Service Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global Contact Center As A Service Market Forecast by Applications (2020-2025)

List of Tables and Figures
Figure Contact Center As A Service Picture
Table Contact Center As A Service Key Market Segments
Figure Study and Forecasting Years
Figure Global Contact Center As A Service Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global Contact Center As A Service Value ($) and Growth Rate (2015-2020)
Table Global Contact Center As A Service Value ($) by Countries (2015-2020)
Table Global Contact Center As A Service Value Market Share by Regions (2015-2020)
Figure Global Contact Center As A Service Value Market Share by Regions in 2019
Figure Global Contact Center As A Service Production and Growth Rate (2015-2020)
Table Global Contact Center As A Service Production by Major Countries (2015-2020)
Table Global Contact Center As A Service Production Market Share by Major Countries (2015-2020)
Figure Global Contact Center As A Service Production Market Share by Regions in 2019
Figure Global Contact Center As A Service Consumption and Growth Rate (2015-2020)
Table Global Contact Center As A Service Consumption by Regions (2015-2020)
Table Global Contact Center As A Service Consumption Market Share by Regions (2015-2020)
Figure Global Contact Center As A Service Consumption Market Share by Regions in 2019
Table Global Contact Center As A Service Export Top 3 Country 2019
Table Global Contact Center As A Service Import Top 3 Country 2019
Table United States Contact Center As A Service Export and Import (2015-2020)
Table Europe Contact Center As A Service Export and Import (2015-2020)
Table China Contact Center As A Service Export and Import (2015-2020)
Table Japan Contact Center As A Service Export and Import (2015-2020)
Table India Contact Center As A Service Export and Import (2015-2020)
Table Global Contact Center As A Service Production by Types (2015-2020)
Table Global Contact Center As A Service Production Market Share by Types (2015-2020)
Figure Global Contact Center As A Service Production Share by Type (2015-2020)
Table Global Contact Center As A Service Value by Types (2015-2020)
Table Global Contact Center As A Service Value Market Share by Types (2015-2020)
Figure Global Contact Center As A Service Value Share by Type (2015-2020)
Figure Global Onsite Production and Growth Rate (2015-2020)
Figure Global Onsite Price (2015-2020)
Figure Global Offsite Production and Growth Rate (2015-2020)
Figure Global Offsite Price (2015-2020)
Table Global Contact Center As A Service Consumption by Applications (2015-2020)
Table Global Contact Center As A Service Consumption Market Share by Applications (2015-2020)
Figure Global Contact Center As A Service Consumption Share by Application (2015-2020)
Figure Global Telecom & IT Consumption and Growth Rate (2015-2020)
Figure Global BFSI Consumption and Growth Rate (2015-2020)
Figure Global Healthcare & Life Sciences Consumption and Growth Rate (2015-2020)
Figure Global Public Sector Consumption and Growth Rate (2015-2020)
Figure Global Retail & Consumer Goods Consumption and Growth Rate (2015-2020)
Figure Global Others Consumption and Growth Rate (2015-2020)
Figure North America Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Table North America Contact Center As A Service Consumption by Countries (2015-2020)
Table North America Contact Center As A Service Consumption Market Share by Countries (2015-2020)
Figure North America Contact Center As A Service Consumption Market Share by Countries (2015-2020)
Figure United States Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Figure Canada Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Figure Mexico Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Table Europe Contact Center As A Service Consumption by Countries (2015-2020)
Table Europe Contact Center As A Service Consumption Market Share by Countries (2015-2020)
Figure Europe Contact Center As A Service Consumption Market Share by Countries (2015-2020)
Figure Germany Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Figure France Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Figure Italy Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Figure Spain Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific Contact Center As A Service Consumption by Countries (2015-2020)
Table Asia-Pacific Contact Center As A Service Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific Contact Center As A Service Consumption Market Share by Countries (2015-2020)
Figure China Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Figure Japan Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Figure South Korea Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Figure India Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa Contact Center As A Service Consumption by Countries (2015-2020)
Table Middle East and Africa Contact Center As A Service Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa Contact Center As A Service Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Figure UAE Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Figure South Africa Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Figure South America Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Table South America Contact Center As A Service Consumption by Countries (2015-2020)
Table South America Contact Center As A Service Consumption Market Share by Countries (2015-2020)
Figure South America Contact Center As A Service Consumption Market Share by Countries (2015-2020)
Figure Brazil Contact Center As A Service Market Consumption and Growth Rate (2015-2020)
Table Liveops, Inc. Company Profile
Table Liveops, Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Liveops, Inc. Production and Growth Rate
Figure Liveops, Inc. Value ($) Market Share 2015-2020
Table NICE Ltd. Company Profile
Table NICE Ltd. Production, Value, Price, Gross Margin 2015-2020
Figure NICE Ltd. Production and Growth Rate
Figure NICE Ltd. Value ($) Market Share 2015-2020
Table Aspect Software, Inc. Company Profile
Table Aspect Software, Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Aspect Software, Inc. Production and Growth Rate
Figure Aspect Software, Inc. Value ($) Market Share 2015-2020
Table Cisco Systems, Inc. Company Profile
Table Cisco Systems, Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Cisco Systems, Inc. Production and Growth Rate
Figure Cisco Systems, Inc. Value ($) Market Share 2015-2020
Table Serenova Company Profile
Table Serenova Production, Value, Price, Gross Margin 2015-2020
Figure Serenova Production and Growth Rate
Figure Serenova Value ($) Market Share 2015-2020
Table Five9 Inc. Company Profile
Table Five9 Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Five9 Inc. Production and Growth Rate
Figure Five9 Inc. Value ($) Market Share 2015-2020
Table Talkdesk, Inc, Company Profile
Table Talkdesk, Inc, Production, Value, Price, Gross Margin 2015-2020
Figure Talkdesk, Inc, Production and Growth Rate
Figure Talkdesk, Inc, Value ($) Market Share 2015-2020
Table Capgemini Company Profile
Table Capgemini Production, Value, Price, Gross Margin 2015-2020
Figure Capgemini Production and Growth Rate
Figure Capgemini Value ($) Market Share 2015-2020
Table CenturyLink, Inc. Company Profile
Table CenturyLink, Inc. Production, Value, Price, Gross Margin 2015-2020
Figure CenturyLink, Inc. Production and Growth Rate
Figure CenturyLink, Inc. Value ($) Market Share 2015-2020
Table Avaya Inc. Company Profile
Table Avaya Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Avaya Inc. Production and Growth Rate
Figure Avaya Inc. Value ($) Market Share 2015-2020
Table Evolve IP, LLC. Company Profile
Table Evolve IP, LLC. Production, Value, Price, Gross Margin 2015-2020
Figure Evolve IP, LLC. Production and Growth Rate
Figure Evolve IP, LLC. Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global Contact Center As A Service Market Forecast Production by Types (2020-2025)
Table Global Contact Center As A Service Market Forecast Production Share by Types (2020-2025)
Table Global Contact Center As A Service Market Forecast Value ($) by Types (2020-2025)
Table Global Contact Center As A Service Market Forecast Value Share by Types (2020-2025)
Table Global Contact Center As A Service Market Forecast Consumption by Applications (2020-2025)
Table Global Contact Center As A Service Market Forecast Consumption Share by Applications (2020-2025)
The Global Contact Center As A Service Market has been segregated into various crucial divisions including applications, types, and regions. Each market segment is intensively studied in the report contemplating its market acceptance, worthiness, demand, and growth prospects. The segmentation analysis will help the client to customize their marketing approach to have a better command of each segment and to identify the most prospective customer base.

Report Objectives / Segmentation Covered :

By Companies / players:
By Regions:
By Type:
By Application:

Frequently asked questions(FAQ's):

Is the Global Contact Center As A Service Market shifting its focus from growth to value?

Recognize the areas along the Global Contact Center As A Service Market's value chain where players are generating value. To get a complete picture, kindly read the entire report.

What are the major applications of the Global Contact Center As A Service Market?

Depending upon the type of applications, the Global Contact Center As A Service Market has been segmented into and other applications.

What is the estimated size & growth rate of the Global Contact Center As A Service Market?

In recent years, the Global Contact Center As A Service Market has grown at an incredible rate. From 2024 to 2029, the market is expected to grow at a CAGR of yy%.

What challenges does the Global Contact Center As A Service Market face in the future?

The convergence of various vital triggers, including a major slowdown in Western economies, and some critical points in globalization, leads to the transformation of business in the Global Contact Center As A Service Market across the extensive corporate landscape.

What are the primary data sources used to evaluate the Global Contact Center As A Service Market sizing?

The majority of data for the Global Contact Center As A Service Industry is gathered through primary sources, which include interviews and surveys with industry experts from the core and related industries involved in the supply chain. Secondary sources, such as SEC filings, annual reports, whitepapers, and press releases, are also used.