2020-2025 Global Business Process Outsourcing Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)
- Report Code : MAI2593396
- Published On: Jul, 2021
- Category : Computing & Technology
- Pages : 128
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Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business related functions, typically IT related, to a third party service provider. This process usually involves multi-year, lucrative contracts between the client firm and service provider firm. Often, the employees of the service provider firm working for the client firm are incorporated in the client firm. Types of services carried out by BPOs include administration, finance and accounting, human resources, payment services, logistics and distribution, customer support, etc. Types of services carried out by KPO include intellectual property research for patent applications, legal and medical services, training, market research, business research, consultancy, research and development, etc. BPO finds applications in many verticals such as manufacturing, telecommunications, technology, banking, insurance and finance services, retail and healthcare among others.
This report elaborates the market size, market characteristics, and market growth of the Business Process Outsourcing industry, and breaks down according to the type, application, and consumption area of Business Process Outsourcing. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.
In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Business Process Outsourcing in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.
Key players in the global Business Process Outsourcing market covered in Chapter 13:
Accenture PLC
Tata Consultancy Services Limited
Capgemini
Wipro Limited
Xerox Corporation
Aon Hewitt
Infosys BPO Ltd.
ADP, LLC.
Syntel, Inc.
IBM Corporation
In Chapter 6, on the basis of types, the Business Process Outsourcing market from 2015 to 2025 is primarily split into:
Finance & Accounting
Customer Services
Human Resource
KPO
Procurement
Others
In Chapter 7, on the basis of applications, the Business Process Outsourcing market from 2015 to 2025 covers:
BFSI
Healthcare
Manufacturing
IT & Telecommunication
Retail
Media & Entertainment
Others
Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India
Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others
Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
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With tables and figures helping analyze worldwide Global Business Process Outsourcing market, this research provides key statistics on the state of the industry and is a valuable source of guidance and direction for companies and individuals interested in the market.
Table of Content
1 Business Process Outsourcing Market - Research Scope1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years
2 Business Process Outsourcing Market - Research Methodology2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer
3 Business Process Outsourcing Market Forces3.1 Global Business Process Outsourcing Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario3.5 Industry Risk Assessment
4 Business Process Outsourcing Market - By Geography4.1 Global Business Process Outsourcing Market Value and Market Share by Regions
4.1.1 Global Business Process Outsourcing Value ($) by Region (2015-2020)
4.1.2 Global Business Process Outsourcing Value Market Share by Regions (2015-2020)4.2 Global Business Process Outsourcing Market Production and Market Share by Major Countries
4.2.1 Global Business Process Outsourcing Production by Major Countries (2015-2020)
4.2.2 Global Business Process Outsourcing Production Market Share by Major Countries (2015-2020)4.3 Global Business Process Outsourcing Market Consumption and Market Share by Regions
4.3.1 Global Business Process Outsourcing Consumption by Regions (2015-2020)
4.3.2 Global Business Process Outsourcing Consumption Market Share by Regions (2015-2020)
5 Business Process Outsourcing Market - By Trade Statistics5.1 Global Business Process Outsourcing Export and Import
5.2 United States Business Process Outsourcing Export and Import (2015-2020)
5.3 Europe Business Process Outsourcing Export and Import (2015-2020)
5.4 China Business Process Outsourcing Export and Import (2015-2020)
5.5 Japan Business Process Outsourcing Export and Import (2015-2020)
5.6 India Business Process Outsourcing Export and Import (2015-2020)
5.7
6 Business Process Outsourcing Market - By Type6.1 Global Business Process Outsourcing Production and Market Share by Types (2015-2020)
6.1.1 Global Business Process Outsourcing Production by Types (2015-2020)
6.1.2 Global Business Process Outsourcing Production Market Share by Types (2015-2020)6.2 Global Business Process Outsourcing Value and Market Share by Types (2015-2020)
6.2.1 Global Business Process Outsourcing Value by Types (2015-2020)
6.2.2 Global Business Process Outsourcing Value Market Share by Types (2015-2020)6.3 Global Business Process Outsourcing Production, Price and Growth Rate of Finance & Accounting (2015-2020)
6.4 Global Business Process Outsourcing Production, Price and Growth Rate of Customer Services (2015-2020)
6.5 Global Business Process Outsourcing Production, Price and Growth Rate of Human Resource (2015-2020)
6.6 Global Business Process Outsourcing Production, Price and Growth Rate of KPO (2015-2020)
6.7 Global Business Process Outsourcing Production, Price and Growth Rate of Procurement (2015-2020)
6.8 Global Business Process Outsourcing Production, Price and Growth Rate of Others (2015-2020)
7 Business Process Outsourcing Market - By Application7.1 Global Business Process Outsourcing Consumption and Market Share by Applications (2015-2020)
7.1.1 Global Business Process Outsourcing Consumption by Applications (2015-2020)
7.1.2 Global Business Process Outsourcing Consumption Market Share by Applications (2015-2020)7.2 Global Business Process Outsourcing Consumption and Growth Rate of BFSI (2015-2020)
7.3 Global Business Process Outsourcing Consumption and Growth Rate of Healthcare (2015-2020)
7.4 Global Business Process Outsourcing Consumption and Growth Rate of Manufacturing (2015-2020)
7.5 Global Business Process Outsourcing Consumption and Growth Rate of IT & Telecommunication (2015-2020)
7.6 Global Business Process Outsourcing Consumption and Growth Rate of Retail (2015-2020)
7.7 Global Business Process Outsourcing Consumption and Growth Rate of Media & Entertainment (2015-2020)
7.8 Global Business Process Outsourcing Consumption and Growth Rate of Others (2015-2020)
8 North America Business Process Outsourcing Market8.1 North America Business Process Outsourcing Market Size
8.2 United States Business Process Outsourcing Market Size
8.3 Canada Business Process Outsourcing Market Size
8.4 Mexico Business Process Outsourcing Market Size
8.5 The Influence of COVID-19 on North America Market
9 Europe Business Process Outsourcing Market Analysis9.1 Europe Business Process Outsourcing Market Size
9.2 Germany Business Process Outsourcing Market Size
9.3 United Kingdom Business Process Outsourcing Market Size
9.4 France Business Process Outsourcing Market Size
9.5 Italy Business Process Outsourcing Market Size
9.6 Spain Business Process Outsourcing Market Size
9.7 The Influence of COVID-19 on Europe Market
10 Asia-Pacific Business Process Outsourcing Market Analysis10.1 Asia-Pacific Business Process Outsourcing Market Size
10.2 China Business Process Outsourcing Market Size
10.3 Japan Business Process Outsourcing Market Size
10.4 South Korea Business Process Outsourcing Market Size
10.5 Southeast Asia Business Process Outsourcing Market Size
10.6 India Business Process Outsourcing Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market
11 Middle East and Africa Business Process Outsourcing Market Analysis11.1 Middle East and Africa Business Process Outsourcing Market Size
11.2 Saudi Arabia Business Process Outsourcing Market Size
11.3 UAE Business Process Outsourcing Market Size
11.4 South Africa Business Process Outsourcing Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market
12 South America Business Process Outsourcing Market Analysis12.1 South America Business Process Outsourcing Market Size
12.2 Brazil Business Process Outsourcing Market Size
12.3 The Influence of COVID-19 on South America Market
13 Company Profiles13.1 Accenture PLC
13.1.1 Accenture PLC Basic Information
13.1.2 Accenture PLC Product Profiles, Application and Specification
13.1.3 Accenture PLC Business Process Outsourcing Market Performance (2015-2020)13.2 Tata Consultancy Services Limited
13.2.1 Tata Consultancy Services Limited Basic Information
13.2.2 Tata Consultancy Services Limited Product Profiles, Application and Specification
13.2.3 Tata Consultancy Services Limited Business Process Outsourcing Market Performance (2015-2020)13.3 Capgemini
13.3.1 Capgemini Basic Information
13.3.2 Capgemini Product Profiles, Application and Specification
13.3.3 Capgemini Business Process Outsourcing Market Performance (2015-2020)13.4 Wipro Limited
13.4.1 Wipro Limited Basic Information
13.4.2 Wipro Limited Product Profiles, Application and Specification
13.4.3 Wipro Limited Business Process Outsourcing Market Performance (2015-2020)13.5 Xerox Corporation
13.5.1 Xerox Corporation Basic Information
13.5.2 Xerox Corporation Product Profiles, Application and Specification
13.5.3 Xerox Corporation Business Process Outsourcing Market Performance (2015-2020)13.6 Aon Hewitt
13.6.1 Aon Hewitt Basic Information
13.6.2 Aon Hewitt Product Profiles, Application and Specification
13.6.3 Aon Hewitt Business Process Outsourcing Market Performance (2015-2020)
13.7 Infosys BPO Ltd.
13.7.1 Infosys BPO Ltd. Basic Information
13.7.2 Infosys BPO Ltd. Product Profiles, Application and Specification
13.7.3 Infosys BPO Ltd. Business Process Outsourcing Market Performance (2015-2020)
13.8 ADP, LLC.
13.8.1 ADP, LLC. Basic Information
13.8.2 ADP, LLC. Product Profiles, Application and Specification
13.8.3 ADP, LLC. Business Process Outsourcing Market Performance (2015-2020)
13.9 Syntel, Inc.
13.9.1 Syntel, Inc. Basic Information
13.9.2 Syntel, Inc. Product Profiles, Application and Specification
13.9.3 Syntel, Inc. Business Process Outsourcing Market Performance (2015-2020)13.10 IBM Corporation
13.10.1 IBM Corporation Basic Information
13.10.2 IBM Corporation Product Profiles, Application and Specification
13.10.3 IBM Corporation Business Process Outsourcing Market Performance (2015-2020)
14 Market Forecast - By Regions14.1 North America Business Process Outsourcing Market Forecast (2020-2025)
14.2 Europe Business Process Outsourcing Market Forecast (2020-2025)
14.3 Asia-Pacific Business Process Outsourcing Market Forecast (2020-2025)
14.4 Middle East and Africa Business Process Outsourcing Market Forecast (2020-2025)
14.5 South America Business Process Outsourcing Market Forecast (2020-2025)
15 Market Forecast - By Type and Applications15.1 Global Business Process Outsourcing Market Forecast by Types (2020-2025)
15.1.1 Global Business Process Outsourcing Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global Business Process Outsourcing Market Forecast Value and Market Share by Types (2020-2025)15.2 Global Business Process Outsourcing Market Forecast by Applications (2020-2025)
List of Tables and Figures
Figure Business Process Outsourcing Picture
Table Business Process Outsourcing Key Market Segments
Figure Study and Forecasting Years
Figure Global Business Process Outsourcing Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global Business Process Outsourcing Value ($) and Growth Rate (2015-2020)
Table Global Business Process Outsourcing Value ($) by Countries (2015-2020)
Table Global Business Process Outsourcing Value Market Share by Regions (2015-2020)
Figure Global Business Process Outsourcing Value Market Share by Regions in 2019
Figure Global Business Process Outsourcing Production and Growth Rate (2015-2020)
Table Global Business Process Outsourcing Production by Major Countries (2015-2020)
Table Global Business Process Outsourcing Production Market Share by Major Countries (2015-2020)
Figure Global Business Process Outsourcing Production Market Share by Regions in 2019
Figure Global Business Process Outsourcing Consumption and Growth Rate (2015-2020)
Table Global Business Process Outsourcing Consumption by Regions (2015-2020)
Table Global Business Process Outsourcing Consumption Market Share by Regions (2015-2020)
Figure Global Business Process Outsourcing Consumption Market Share by Regions in 2019
Table Global Business Process Outsourcing Export Top 3 Country 2019
Table Global Business Process Outsourcing Import Top 3 Country 2019
Table United States Business Process Outsourcing Export and Import (2015-2020)
Table Europe Business Process Outsourcing Export and Import (2015-2020)
Table China Business Process Outsourcing Export and Import (2015-2020)
Table Japan Business Process Outsourcing Export and Import (2015-2020)
Table India Business Process Outsourcing Export and Import (2015-2020)
Table Global Business Process Outsourcing Production by Types (2015-2020)
Table Global Business Process Outsourcing Production Market Share by Types (2015-2020)
Figure Global Business Process Outsourcing Production Share by Type (2015-2020)
Table Global Business Process Outsourcing Value by Types (2015-2020)
Table Global Business Process Outsourcing Value Market Share by Types (2015-2020)
Figure Global Business Process Outsourcing Value Share by Type (2015-2020)
Figure Global Finance & Accounting Production and Growth Rate (2015-2020)
Figure Global Finance & Accounting Price (2015-2020)
Figure Global Customer Services Production and Growth Rate (2015-2020)
Figure Global Customer Services Price (2015-2020)
Figure Global Human Resource Production and Growth Rate (2015-2020)
Figure Global Human Resource Price (2015-2020)
Figure Global KPO Production and Growth Rate (2015-2020)
Figure Global KPO Price (2015-2020)
Figure Global Procurement Production and Growth Rate (2015-2020)
Figure Global Procurement Price (2015-2020)
Figure Global Others Production and Growth Rate (2015-2020)
Figure Global Others Price (2015-2020)
Table Global Business Process Outsourcing Consumption by Applications (2015-2020)
Table Global Business Process Outsourcing Consumption Market Share by Applications (2015-2020)
Figure Global Business Process Outsourcing Consumption Share by Application (2015-2020)
Figure Global BFSI Consumption and Growth Rate (2015-2020)
Figure Global Healthcare Consumption and Growth Rate (2015-2020)
Figure Global Manufacturing Consumption and Growth Rate (2015-2020)
Figure Global IT & Telecommunication Consumption and Growth Rate (2015-2020)
Figure Global Retail Consumption and Growth Rate (2015-2020)
Figure Global Media & Entertainment Consumption and Growth Rate (2015-2020)
Figure Global Others Consumption and Growth Rate (2015-2020)
Figure North America Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Table North America Business Process Outsourcing Consumption by Countries (2015-2020)
Table North America Business Process Outsourcing Consumption Market Share by Countries (2015-2020)
Figure North America Business Process Outsourcing Consumption Market Share by Countries (2015-2020)
Figure United States Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Canada Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Mexico Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Table Europe Business Process Outsourcing Consumption by Countries (2015-2020)
Table Europe Business Process Outsourcing Consumption Market Share by Countries (2015-2020)
Figure Europe Business Process Outsourcing Consumption Market Share by Countries (2015-2020)
Figure Germany Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure France Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Italy Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Spain Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific Business Process Outsourcing Consumption by Countries (2015-2020)
Table Asia-Pacific Business Process Outsourcing Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific Business Process Outsourcing Consumption Market Share by Countries (2015-2020)
Figure China Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Japan Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure South Korea Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure India Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa Business Process Outsourcing Consumption by Countries (2015-2020)
Table Middle East and Africa Business Process Outsourcing Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa Business Process Outsourcing Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure UAE Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure South Africa Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure South America Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Table South America Business Process Outsourcing Consumption by Countries (2015-2020)
Table South America Business Process Outsourcing Consumption Market Share by Countries (2015-2020)
Figure South America Business Process Outsourcing Consumption Market Share by Countries (2015-2020)
Figure Brazil Business Process Outsourcing Market Consumption and Growth Rate (2015-2020)
Table Accenture PLC Company Profile
Table Accenture PLC Production, Value, Price, Gross Margin 2015-2020
Figure Accenture PLC Production and Growth Rate
Figure Accenture PLC Value ($) Market Share 2015-2020
Table Tata Consultancy Services Limited Company Profile
Table Tata Consultancy Services Limited Production, Value, Price, Gross Margin 2015-2020
Figure Tata Consultancy Services Limited Production and Growth Rate
Figure Tata Consultancy Services Limited Value ($) Market Share 2015-2020
Table Capgemini Company Profile
Table Capgemini Production, Value, Price, Gross Margin 2015-2020
Figure Capgemini Production and Growth Rate
Figure Capgemini Value ($) Market Share 2015-2020
Table Wipro Limited Company Profile
Table Wipro Limited Production, Value, Price, Gross Margin 2015-2020
Figure Wipro Limited Production and Growth Rate
Figure Wipro Limited Value ($) Market Share 2015-2020
Table Xerox Corporation Company Profile
Table Xerox Corporation Production, Value, Price, Gross Margin 2015-2020
Figure Xerox Corporation Production and Growth Rate
Figure Xerox Corporation Value ($) Market Share 2015-2020
Table Aon Hewitt Company Profile
Table Aon Hewitt Production, Value, Price, Gross Margin 2015-2020
Figure Aon Hewitt Production and Growth Rate
Figure Aon Hewitt Value ($) Market Share 2015-2020
Table Infosys BPO Ltd. Company Profile
Table Infosys BPO Ltd. Production, Value, Price, Gross Margin 2015-2020
Figure Infosys BPO Ltd. Production and Growth Rate
Figure Infosys BPO Ltd. Value ($) Market Share 2015-2020
Table ADP, LLC. Company Profile
Table ADP, LLC. Production, Value, Price, Gross Margin 2015-2020
Figure ADP, LLC. Production and Growth Rate
Figure ADP, LLC. Value ($) Market Share 2015-2020
Table Syntel, Inc. Company Profile
Table Syntel, Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Syntel, Inc. Production and Growth Rate
Figure Syntel, Inc. Value ($) Market Share 2015-2020
Table IBM Corporation Company Profile
Table IBM Corporation Production, Value, Price, Gross Margin 2015-2020
Figure IBM Corporation Production and Growth Rate
Figure IBM Corporation Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global Business Process Outsourcing Market Forecast Production by Types (2020-2025)
Table Global Business Process Outsourcing Market Forecast Production Share by Types (2020-2025)
Table Global Business Process Outsourcing Market Forecast Value ($) by Types (2020-2025)
Table Global Business Process Outsourcing Market Forecast Value Share by Types (2020-2025)
Table Global Business Process Outsourcing Market Forecast Consumption by Applications (2020-2025)
Table Global Business Process Outsourcing Market Forecast Consumption Share by Applications (2020-2025)
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The Global Business Process Outsourcing Market has been segregated into various crucial divisions including applications, types, and regions. Each market segment is intensively studied in the report contemplating its market acceptance, worthiness, demand, and growth prospects. The segmentation analysis will help the client to customize their marketing approach to have a better command of each segment and to identify the most prospective customer base.
Report Objectives / Segmentation Covered :
By Companies / players:
By Regions:
By Type:
By Application:
Frequently asked questions(FAQ's):
The flow of investment into the Global Business Process Outsourcing Market, which is utilizing technologies to drive efficiency and high volume, clearly shows the market opportunity.
Depending upon the type of applications, the Global Business Process Outsourcing Market has been segmented into
It is expected that the Global Business Process Outsourcing Market will reach USD XX million by 2029.
In addition to the Global Business Process Outsourcing Market share analysis by competitors, the report also includes chapters on the HHI Index, CR4, and CR8 to characterize the concentration rate and competitive character of the Global Business Process Outsourcing Market.
Companies in the Global Business Process Outsourcing Industry are thoroughly researched and profiled in order to determine why certain trends will have a significant impact and how they will be factored into the Global Business Process Outsourcing Market's trajectory and future outlook.
