Global Front Office BPO Services Market Size study, by Type (Customer, Management, Service, Document Management Service), by Application (BFSI, Manufacturing, Healthcare & Pharmaceutical, Retail & Consumer Goods, IT & Telecommunication, Aerospace & Defense, Others) and Regional Forecasts 2018-2025

Get in-depth COVID-19 impact and recovery analysis on the Global Front Office BPO Services Market

Flash Discount
15% Single User
20% Multi User
25% Corporate
30% Enterprise
  • Global Front Office BPO Services Market to reach USD XX billion by 2025.

    Global Front Office BPO Services Market valued approximately USD XX billion in 2017 is anticipated to grow with a healthy growth rate of more than XX% over the forecast period 2018-2025. The Front Office BPO Services Market is continuously growing across the world over the coming years. Business Process Outsourcing (BPO) enables industries in outsourcing their responsibilities or operations of a process to third-party service providers. The front office BPO services are services related to customer interactions such as inbound or outbound sales, help desks, customer service centers, and telemarketing. The front office BPO services also include document management services such as accounting and finance. Rapid economic growth and surging revenue from customer relations management, human resources, finance & accounting and insurance are the substantial drivers of the market across the globe. Moreover, digitization of the customer touch-points and rising emphasis on non-voice contact center channels which are likely to creating numerous opportunity in the near future. Additionally, outsourcers provide numerous competitive advantages such as digital channel management capabilities and data protection provisions, while aiming to tap into new business which is also boosting the growth rate of the Front Office BPO service market. However, outsourcing is considered to be unfavorable among decision makers is the restraining factors of the market during the forecast period.

    The regional analysis of Global Front Office BPO Services Market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading/significant region across the world in terms of market share owing to digitalizing channel management capabilities and emergence of data protection provisions for outsourcers in the region. Europe is estimated to grow at higher rate in the global Front Office BPO Services market over the upcoming years. Asia-Pacific is also anticipated to exhibit higher growth rate / CAGR over the forecast period 2018-2025.

    The major market player included in this report are:

    • Xerox

    • HP

    • Convergys

    • Sitel

    • IBM

    • Williams Lea

    • Ricoh

    • Atento

    • Alliance Data Systems

    • Teletech

    The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-
    segment of the market are explained below:

    By Type:

    Customer Management Service

    Document Management Service

    By Application:

    BFSI

    Manufacturing

    Healthcare & Pharmaceutical

    Retail & Consumer Goods

    IT & Telecommunication

    Aerospace & Defense

    Others

    By Regions:

    North America

    o U.S.

    o Canada

    Europe

    o UK

    o Germany

    Asia Pacific

    o China

    o India

    o Japan

    Latin America

    o Brazil

    o Mexico

    Rest of the World


    Furthermore, years considered for the study are as follows:

    Historical year – 2015, 2016

    Base year – 2017

    Forecast period – 2018 to 2025

    Target Audience of the Global Front Office BPO Services Market in Market Study:

    Key Consulting Companies & Advisors

    Large, medium-sized, and small enterprises

    Venture capitalists

    Value-Added Resellers (VARs)

    Third-party knowledge providers

    Investment bankers

    Investors

     

  • With tables and figures helping analyze worldwide Global Front Office BPO Services market, this research provides key statistics on the state of the industry and is a valuable source of guidance and direction for companies and individuals interested in the market.

    TABLE OF CONTENTS
    Chapter 1. Executive Summary
    1.1. Market Snapshot
    1.2. Key Trends
    1.3. Global & Segmental Market Estimates & Forecasts, 2015-2025 (USD Billion)
    1.3.1. Front Office BPO Services Market, by Type, 2015-2025 (USD Billion)
    1.3.2. Front Office BPO Services Market, by Application, 2015-2025 (USD Billion)
    1.3.3. Front Office BPO Services Market, by Region, 2015-2025 (USD Billion)
    1.4. Estimation Methodology
    1.5. Research Assumption
    Chapter 2. Front Office BPO Services Market Definition and Scope
    2.1. Objective of the Study
    2.2. Market Definition & Scope
    2.2.1. Industry Evolution
    2.2.2. Scope of the Study
    2.3. Years Considered for the Study
    2.4. Currency Conversion Rates
    Chapter 3. Front Office BPO Services Market Dynamics
    3.1. See Saw Analysis
    3.1.1. Market Drivers
    3.1.2. Market Challenges
    3.1.3. Market Opportunities
    Chapter 4. Front Office BPO Services Market Industry Analysis
    4.1. Porter’s 5 Force Model
    4.1.1. Bargaining Power of Buyers
    4.1.2. Bargaining Power of Suppliers
    4.1.3. Threat of New Entrants
    4.1.4. Threat of Substitutes
    4.1.5. Competitive Rivalry
    4.1.6. Futuristic Approach to Porter’s 5 Force Model
    4.2. PEST Analysis
    4.2.1. Political Scenario
    4.2.2. Economic Scenario
    4.2.3. Social Scenario
    4.2.4. Technological Scenario
    4.3. Value Chain Analysis
    4.3.1. Supplier
    4.3.2. Manufacturers/Service Provider
    4.3.3. Distributors
    4.3.4. Applications
    4.4. Key Buying Criteria
    4.5. Regulatory Framework
    4.6. Cost Structure Analysis
    4.6.1. Raw Material Cost Analysis
    4.6.2. Manufacturing Cost Analysis
    4.6.3. Labour Cost Analysis
    4.7. Investment Vs Adoption Scenario
    4.8. Analyst Recommendation & Conclusion
    Chapter 5. Front Office BPO Services Market, by Type
    5.1. Market Snapshot
    5.2. Market Performance - Potential Model
    5.3. Key Market Players
    5.4. Front Office BPO Services Market, Sub Segment Analysis
    5.4.1. Customer Management Service
    5.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    5.4.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    5.4.2. Document Management Service
    5.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    5.4.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    Chapter 6. Front Office BPO Services Market, by Application
    6.1. Market Snapshot
    6.2. Market Performance - Potential Model
    6.3. Key Market Players
    6.4. Front Office BPO Services Market, Sub Segment Analysis
    6.4.1. BFSI
    6.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.4.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    6.4.2. Manufacturing
    6.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.4.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    6.4.3. Healthcare & Pharmaceuticals
    6.4.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.4.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    6.4.4. Retail & Consumer Goods
    6.4.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.4.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    6.4.5. IT & Telecommunication
    6.4.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.4.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    6.4.6. Aerospace & Defense
    6.4.6.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.4.6.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    6.4.7. Others
    6.4.7.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    6.4.7.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    Chapter 7. Front Office BPO Services Market, by Regional Analysis
    7.1. Front Office BPO Services Market, Regional Market Snapshot (2015-2025)
    7.2. North America Front Office BPO Services Market Snapshot
    7.2.1. U.S.
    7.2.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.2.1.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.2.1.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.2.2. Canada
    7.2.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.2.2.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.2.2.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.3. Europe Front Office BPO Services Market Snapshot
    7.3.1. U.K.
    7.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.3.1.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.3.1.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.3.2. Germany
    7.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.3.2.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.3.2.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.3.3. France
    7.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.3.3.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.3.3.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.3.4. Rest of Europe
    7.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.3.4.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.3.4.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.4. Asia Front Office BPO Services Market Snapshot
    7.4.1. China
    7.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.4.1.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.4.1.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.4.2. India
    7.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.4.2.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.4.2.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.4.3. Japan
    7.4.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.4.3.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.4.3.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.4.4. Rest of Asia Pacific
    7.4.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.4.4.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.4.4.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.5. Latin America Front Office BPO Services Market Snapshot
    7.5.1. Brazil
    7.5.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.5.1.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.5.1.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.5.2. Mexico
    7.5.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.5.2.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.5.2.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.6. Rest of The World
    7.6.1. South America
    7.6.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.6.1.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.6.1.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.6.2. Middle East and Africa
    7.6.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
    7.6.2.2. Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
    7.6.2.3. Application breakdown estimates & forecasts, 2015-2025 (USD Billion)
    Chapter 8. Competitive Intelligence
    8.1. Company Market Share (Subject to Data Availability)
    8.2. Top Market Strategies
    8.3. Company Profiles
    8.3.1. Xerox
    8.3.1.1. Overview
    8.3.1.2. Financial (Subject to Data Availability)
    8.3.1.3. Summary
    8.3.1.4. Recent Developments
    8.3.2. HP
    8.3.3. Convergys
    8.3.4. Sitel
    8.3.5. IBM
    8.3.6. Williams Lea
    8.3.7. Ricoh
    8.3.8. Atento
    8.3.9. Alliance Data Systems
    8.3.10. Teletech
    Chapter 9. Research Process
    9.1. Research Process
    9.1.1. Data Mining
    9.1.2. Analysis
    9.1.3. Market Estimation
    9.1.4. Validation
    9.1.5. Publishing
    9.1.6. Research Assumption

     

  • The Global Front Office BPO Services Market has been segregated into various crucial divisions including applications, types, and regions. Each market segment is intensively studied in the report contemplating its market acceptance, worthiness, demand, and growth prospects. The segmentation analysis will help the client to customize their marketing approach to have a better command of each segment and to identify the most prospective customer base.

    Report Objectives / Segmentation Covered :
    By Companies / players:
    • Xerox HP Convergys Sitel IBM Williams Lea Ricoh Atento Alliance Data Systems Teletech
    By Regions:
    • s
    • North America
    • o U.S.
    • o Canada
    • Europe
    • o UK
    • o Germany
    • Asia Pacific
    • o China
    • o India
    • o Japan
    • Latin America
    • o Brazil
    • o Mexico
    • Rest of the World
    By Type:
    • Customer Management Service
    • Document Management Service
    By Application:
    • BFSI
    • Manufacturing
    • Healthcare & Pharmaceutical
    • Retail & Consumer Goods
    • IT & Telecommunication
    • Aerospace & Defense
    • Others
Licensing options
3950
USD

Need assistance ?

Research objectives

Where will all these developments take the industry in the long

To study and analyze the global Market consumption (value & volume) by key regions/countries, product type and application, history data from 2015 to 2019, and forecast to 2025.

What are the future opportunities in the market?

To understand the structure of Market by identifying its various subsegments.

What are the major driving forces expected to impact the development of the market market across different regions?

To analyze the market with respect to individual growth trends, future prospects, and their contribution to the total market.

Which industry trends are likely to shape the future of the industry during the forecast period 2020-2025?

To project the consumption of market submarkets, with respect to key regions.

Who are the major driving forces expected to decide the fate of the industry worldwide.

To strategically profile the key players and comprehensively analyze their growth strategies.

What are the key barriers and threats believed to hinder the development of the industry?

To analyze competitive developments such as expansions,agreements, new product launches, and acquisitions in the market.

Who are the prominent market players making a mark in the market with their winning strategies?

To share detailed information about the key factors influencing the growth of the market

What will be the growth rate and the market size of the industry for the forecast period 2020-2025?

Focuses on the key global market Vendors, to define, describe and analyze the sales volume, value, market share, market competition landscape, SWOT analysis and development plans in next few years.

Our Clients