Global Customer Journey Analytics Market Insight 2020, Forecast to 2025
- Report Code : WOR1772841
- Published On: Jun, 2020
- Category : Internet Software & Services
- Pages : 130
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The Customer Journey Analytics market was valued at US$ xx in 2019, prior to COVID-19. Whereas post-COVID-19 scenario, the market for Customer Journey Analytics is projected to grow from US$ xx million in 2020, and is projected to reach xx by 2025, at a CAGR of xx% during the forecast period. Projected and forecast revenue values are in constant U.S. dollars, unadjusted for inflation. Product values are estimated based on manufacturers' revenue.
The report offers detailed coverage of Customer Journey Analytics industry and main market trends. The market research includes historical and forecast market data, demand, application details, price trends, and company shares of the leading Customer Journey Analytics by geography. The report splits the market size, by volume and value, on the basis of application type and geography.
In addition to this data, the report provides insight into drivers of market demand and strategies of suppliers. Key players are profiled, and their market shares in the global Customer Journey Analytics market are discussed.
The market is segmented by types:
Web
Social media
Mobile
Email
Branch/store
Call center
Others (surveys, promotional events, and sales representatives)
It can be also divided by applications:
Customer segmentation and targeting
Customer behavioral analysis
Customer churn analysis
Campaign management
Brand management
Product management
Others (customer loyalty and process management)
And this report covers the historical situation, present status and the future prospects of the global Customer Journey Analytics market for 2015-2025. In this report, we analyze global market from 5 geographies: Asia-Pacific, Europe, North America, Middle East & Africa, South America.
Finally, the report provides detailed profile and data information analysis of leading company.
Salesforce
IBM
Adobe Systems
Nice Systems
SAP
Verint Systems
Pointillist
Clickfox
Quadient
Kitewheel
Servion
Callminer
Report Includes:
- xx data tables and xx additional tables
- An overview of global Customer Journey Analytics market
- An detailed key players analysis across regions
- Analyses of global market trends, with historical data, estimates for 2020 and projections of compound annual growth rates (CAGRs) through 2025
- Insights into regulatory and environmental developments
- Information on the supply and demand scenario and evaluation of technological and investment opportunities in the Customer Journey Analytics market
- Profiles of major players in the industry, including Salesforce, IBM, Adobe Systems, Nice Systems, SAP..
Research objectives
To study and analyze the global Customer Journey Analytics consumption (value & volume) by key regions/countries, product type and application, history data from 2015 to 2019, and forecast to 2025.
To understand the structure of Customer Journey Analytics market by identifying its various subsegments.
Focuses on the key global Customer Journey Analytics manufacturers, to define, describe and analyze the sales volume, value, market share, market competition landscape, Porter's five forces analysis, SWOT analysis and development plans in next few years.
To analyze the Customer Journey Analytics with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the consumption of Customer Journey Analytics submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
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With tables and figures helping analyze worldwide Global Customer Journey Analytics market, this research provides key statistics on the state of the industry and is a valuable source of guidance and direction for companies and individuals interested in the market.
Global Customer Journey Analytics Market Report 2020, Forecast to 2025
1 Scope of the Study1.1 Customer Journey Analytics Introduction
1.2 Research Programs
1.3 Analysis of Macroeconomic Indicators
1.4 Years Considered
1.5 Methodology
1.6 Data Source
1.7 Research Objectives
2 Customer Journey Analytics Industry Overview2.1 Global Customer Journey Analytics Market Size (Million USD) Comparison by Regions (2020-2025)
2.1.1 Customer Journey Analytics Global Main Region Market Analysis2.2 Market Analysis by Type
2.2.1 Web
2.2.2 Social media
2.2.3 Mobile
2.2.4 Email
2.2.5 Branch/store
2.2.6 Call center
2.2.7 Others (surveys, promotional events, and sales representatives)2.3 Market Analysis by Application
2.3.1 Customer segmentation and targeting
2.3.2 Customer behavioral analysis
2.3.3 Customer churn analysis
2.3.4 Campaign management
2.3.5 Brand management
2.3.6 Product management
2.3.7 Others (customer loyalty and process management)2.4 Global Customer Journey Analytics Revenue, Sales and Market Share by Manufacturer
2.4.1 Global Customer Journey Analytics Sales and Market Share by Manufacturer (2018-2020)
2.4.2 Global Customer Journey Analytics Revenue and Market Share by Manufacturer (2018-2020)
2.4.3 Global Customer Journey Analytics Industry Concentration Ratio (CR5 and HHI)
2.4.4 Top 5 Customer Journey Analytics Manufacturer Market Share
2.4.5 Top 10 Customer Journey Analytics Manufacturer Market Share
2.4.6 Date of Key Manufacturers Enter into Customer Journey Analytics Market
2.4.7 Key Manufacturers Customer Journey Analytics Product Offered
2.4.8 Mergers & Acquisitions Planning2.5 Customer Journey Analytics Historical Development Overview
2.6 Market Dynamics
2.6.1 Market Opportunities
2.6.2 Market Risk
2.6.3 Market Driving Force
2.6.4 Porter's Five Forces Analysis
2.7 Coronavirus Disease 2019 (Covid-19): Customer Journey Analytics Industry Impact
2.7.1 How the Covid-19 is Affecting the Customer Journey Analytics Industry
2.7.2 Customer Journey Analytics Business Impact Assessment - Covid-19
2.7.3 Market Trends and Customer Journey Analytics Potential Opportunities in the COVID-19 Landscape
2.7.4 Measures / Proposal against Covid-19
3 Related Market Analysis3.1 Related Market Overview
3.2 Macro Analysis of Upstream Markets
3.3 Key Players in Related Markets
3.4 Related Markets Trend Analysis
4 Global Customer Journey Analytics Market Size Categorized by Regions4.1 Global Customer Journey Analytics Revenue and Market Share by Regions
4.1.1 Global Customer Journey Analytics Sales and Market Share by Regions (2015-2020)
4.1.2 Global Customer Journey Analytics Revenue and Market Share by Regions (2015-2020)4.2 Europe Customer Journey Analytics Revenue and Growth Rate (2015-2020)
4.3 APAC Customer Journey Analytics Revenue and Growth Rate (2015-2020)
4.4 North America Customer Journey Analytics Revenue and Growth Rate (2015-2020)
4.5 South America Customer Journey Analytics Revenue and Growth Rate (2015-2020)
4.6 Middle East & Africa Customer Journey Analytics Revenue and Growth Rate (2015-2020)
5 Europe Customer Journey Analytics Market Size Categorized by Countries5.1 Europe Customer Journey Analytics Revenue and Market Share by Countries
5.1.1 Europe Customer Journey Analytics Revenue by Countries (2015-2020)
5.1.2 Germany Customer Journey Analytics Revenue and Growth Rate (2015-2020)
5.1.3 UK Customer Journey Analytics Revenue and Growth Rate (2015-2020)
5.1.4 France Customer Journey Analytics Revenue and Growth Rate (2015-2020)
5.1.5 Russia Customer Journey Analytics Revenue and Growth Rate (2015-2020)
5.1.6 Italy Customer Journey Analytics Revenue and Growth Rate (2015-2020)
5.1.7 Spain Customer Journey Analytics Revenue and Growth Rate (2015-2020)5.2 Europe Customer Journey Analytics Revenue (Value) by Manufacturers (2018-2020)
5.3 Europe Customer Journey Analytics Revenue and Market Share by Type (2015-2020)
5.4 Europe Customer Journey Analytics Revenue and Market Share by Application (2015-2020)
6 Asia-Pacific Customer Journey Analytics Market Size Categorized by Countries6.1 Asia-Pacific Customer Journey Analytics Revenue and Market Share by Countries
6.1.1 Asia-Pacific Customer Journey Analytics Revenue by Countries (2015-2020)
6.1.2 China Customer Journey Analytics Revenue and Growth Rate (2015-2020)
6.1.3 Japan Customer Journey Analytics Revenue and Growth Rate (2015-2020)
6.1.4 Korea Customer Journey Analytics Revenue and Growth Rate (2015-2020)
6.1.5 India Customer Journey Analytics Revenue and Growth Rate (2015-2020)
6.1.6 Southeast Asia Customer Journey Analytics Revenue and Growth Rate (2015-2020)
6.1.7 Australia Customer Journey Analytics Revenue and Growth Rate (2015-2020)6.2 Asia-Pacific Customer Journey Analytics Revenue (Value) by Players (2018-2020)
6.3 Asia-Pacific Customer Journey Analytics Revenue and Market Share by Type (2015-2020)
6.4 Asia-Pacific Customer Journey Analytics Revenue and Market Share by Application (2015-2020)
7 North America Customer Journey Analytics Market Size Categorized by Countries7.1 North America Customer Journey Analytics Revenue and Market Share by Countries
7.1.1 North America Customer Journey Analytics Revenue by Countries (2015-2020)
7.1.2 United States Customer Journey Analytics Revenue and Growth Rate (2015-2020)
7.1.3 Canada Customer Journey Analytics Revenue and Growth Rate (2015-2020)
7.1.4 Mexico Customer Journey Analytics Revenue and Growth Rate (2015-2020)7.2 North America Customer Journey Analytics Revenue (Value) by Players (2018-2020)
7.3 North America Customer Journey Analytics Revenue and Market Share by Type (2015-2020)
7.4 North America Customer Journey Analytics Revenue and Market Share by Application (2015-2020)
8 South America Customer Journey Analytics Market Size Categorized by Countries8.1 South America Customer Journey Analytics Revenue and Market Share by Countries
8.1.1 South America Customer Journey Analytics Revenue by Countries (2015-2020)
8.1.2 Brazil Customer Journey Analytics Revenue and Growth Rate (2015-2020)8.2 South America Customer Journey Analytics Revenue (Value) by Players (2018-2020)
8.3 South America Customer Journey Analytics Revenue and Market Share by Type (2015-2020)
8.4 South America Customer Journey Analytics Revenue and Market Share by Application (2015-2020)
9 Middle East and Africa Customer Journey Analytics Market Size Categorized by Countries9.1 Middle East and Africa Customer Journey Analytics Revenue and Market Share by Countries
9.1.1 Middle East and Africa Customer Journey Analytics Revenue by Countries (2015-2020)
9.1.2 GCC Countries Customer Journey Analytics Revenue and Growth Rate (2015-2020)
9.1.3 Turkey Customer Journey Analytics Revenue and Growth Rate (2015-2020)
9.1.4 Egypt Customer Journey Analytics Revenue and Growth Rate (2015-2020)
9.1.5 South Africa Customer Journey Analytics Revenue and Growth Rate (2015-2020)9.2 Middle East and Africa Customer Journey Analytics Revenue (Value) by Players (2018-2020)
9.3 Middle East and Africa Customer Journey Analytics Revenue and Market Share by Type (2015-2020)
9.4 Middle East and Africa Customer Journey Analytics Revenue and Market Share by Application (2015-2020)
10 Global Customer Journey Analytics Market Segment by Type10.1 Global Customer Journey Analytics Revenue and Market Share by Type (2015-2020)
10.2 Global Customer Journey Analytics Market Forecast by Type (2020-2025)
10.3 Web Revenue Growth Rate
10.4 Social media Revenue Growth Rate
10.5 Mobile Revenue Growth Rate
10.6 Email Revenue Growth Rate
10.7 Branch/store Revenue Growth Rate
10.8 Call center Revenue Growth Rate
10.9 Others (surveys, promotional events, and sales representatives) Revenue Growth Rate
11 Global Customer Journey Analytics Market Segment by Application11.1 Global Customer Journey Analytics Revenue Market Share by Application (2015-2020)
11.2 Global Customer Journey Analytics Market Forecast by Application (2020-2025)
11.3 Customer segmentation and targeting Revenue Growth Rate (2015-2025)
11.4 Customer behavioral analysis Revenue Growth Rate (2015-2025)
11.5 Customer churn analysis Revenue Growth Rate (2015-2025)
11.6 Campaign management Revenue Growth Rate (2015-2025)
11.7 Brand management Revenue Growth Rate (2015-2025)
11.8 Product management Revenue Growth Rate (2015-2025)
11.9 Others (customer loyalty and process management) Revenue Growth Rate (2015-2025)
12 Market Forecast for Customer Journey Analytics12.1 Global Customer Journey Analytics Market Size Forecast (2020-2025)
12.2 Customer Journey Analytics Market Forecast by Regions (2020-2025)
12.3 Europe Customer Journey Analytics Revenue Market Forecast (2020-2025)
12.4 APAC Customer Journey Analytics Revenue Market Forecast (2020-2025)
12.5 North America Customer Journey Analytics Revenue Market Forecast (2020-2025)
12.6 South America Customer Journey Analytics Revenue Market Forecast (2020-2025)
12.7 Middle East & Africa Customer Journey Analytics Revenue Market Forecast (2020-2025)
13 Analysis of Customer Journey Analytics Industry Key Vendors13.1 Salesforce
13.1.1 Company Details
13.1.2 Product Information
13.1.3 Salesforce Customer Journey Analytics Revenue and Gross Margin (2018-2020)
13.1.4 Main Business Overview
13.1.5 Salesforce News13.2 IBM
13.2.1 Company Details
13.2.2 Product Information
13.2.3 IBM Customer Journey Analytics Revenue and Gross Margin (2018-2020)
13.2.4 Main Business Overview
13.2.5 IBM News13.3 Adobe Systems
13.3.1 Company Details
13.3.2 Product Information
13.3.3 Adobe Systems Customer Journey Analytics Revenue and Gross Margin (2018-2020)
13.3.4 Main Business Overview
13.3.5 Adobe Systems News13.4 Nice Systems
13.4.1 Company Details
13.4.2 Product Information
13.4.3 Nice Systems Customer Journey Analytics Revenue and Gross Margin (2018-2020)
13.4.4 Main Business Overview
13.4.5 Nice Systems News13.5 SAP
13.5.1 Company Details
13.5.2 Product Information
13.5.3 SAP Customer Journey Analytics Revenue and Gross Margin (2018-2020)
13.5.4 Main Business Overview
13.5.5 SAP News13.6 Verint Systems
13.6.1 Company Details
13.6.2 Product Information
13.6.3 Verint Systems Customer Journey Analytics Revenue and Gross Margin (2018-2020)
13.6.4 Main Business Overview
13.6.5 Verint Systems News
13.7 Pointillist
13.7.1 Company Details
13.7.2 Product Information
13.7.3 Pointillist Customer Journey Analytics Revenue and Gross Margin (2018-2020)
13.7.4 Main Business Overview
13.7.5 Pointillist News
13.8 Clickfox
13.8.1 Company Details
13.8.2 Product Information
13.8.3 Clickfox Customer Journey Analytics Revenue and Gross Margin (2018-2020)
13.8.4 Main Business Overview
13.8.5 Clickfox News
13.9 Quadient
13.9.1 Company Details
13.9.2 Product Information
13.9.3 Quadient Customer Journey Analytics Revenue and Gross Margin (2018-2020)
13.9.4 Main Business Overview
13.9.5 Quadient News13.10 Kitewheel
13.10.1 Company Details
13.10.2 Product Information
13.10.3 Kitewheel Customer Journey Analytics Revenue and Gross Margin (2018-2020)
13.10.4 Main Business Overview
13.10.5 Kitewheel News
13.11 Servion
13.11.1 Company Details
13.11.2 Product Information
13.11.3 Servion Customer Journey Analytics Revenue and Gross Margin (2018-2020)
13.11.4 Main Business Overview
13.11.5 Servion News
13.12 Callminer
13.12.1 Company Details
13.12.2 Product Information
13.12.3 Callminer Customer Journey Analytics Revenue and Gross Margin (2018-2020)
13.12.4 Main Business Overview
13.12.5 Callminer News
14 Research Findings and Conclusion
15 Appendix
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The Global Customer Journey Analytics Market has been segregated into various crucial divisions including applications, types, and regions. Each market segment is intensively studied in the report contemplating its market acceptance, worthiness, demand, and growth prospects. The segmentation analysis will help the client to customize their marketing approach to have a better command of each segment and to identify the most prospective customer base.
Report Objectives / Segmentation Covered :
By Companies / players:
By Regions:
By Type:
By Application:
Frequently asked questions(FAQ's):
Companies in the Global Customer Journey Analytics Industry will need to adapt swiftly to the behavioral changes that are reshaping consumer decision journeys.
Global Customer Journey Analytics has a wide range of applications, including
In 2023, the Global Customer Journey Analytics Market share exceeded USD xx million. Between 2024 and 2029, it will grow at a CAGR of yy%.
Consumer behavior changes will reshape the entire decision-making process and companies in the Global Customer Journey Analytics Industry will need to adapt quickly.
The Global Customer Journey Analytics analysis provides high-level qualitative commentary on market dynamics, including information on growth drivers, influential trends, challenges, and opportunities.
